Shipping Policy
Last updated: April 26, 2026
At thuiswaren.com, operated by Wayfare Limited, we are committed to delivering your order as quickly and reliably as possible.
1. Order Processing Time
- All orders are processed within 1 business day
- Orders are not processed on weekends or public holidays
- During high-demand periods, processing may take up to 2–3 business days
Once your order is processed, it will be shipped immediately.
2. Shipping Times
Estimated delivery times:
- Europe: 5–10 business days
- United States: 5–10 business days
- Other countries: 7–12 business days
Please note:
- Shipping times are estimates, not guarantees
- Delays may occur due to customs, logistics issues, or high demand
3. Shipping Costs
- We offer free shipping on most orders
- Any applicable shipping costs will be clearly displayed at checkout
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email
- Tracking updates may take 2–5 days to appear in the system
5. Customs, Duties & Taxes
- International orders may be subject to customs duties or import taxes
- These charges are the responsibility of the customer
- We are not responsible for delays caused by customs
6. Delays & Lost Packages
If your order is delayed:
If your package is confirmed lost:
- We will offer a replacement or full refund
7. Incorrect Address
- Please ensure your shipping address is correct at checkout
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- If an order is returned to us, we may require additional shipping fees to resend it
8. Split Shipments
In some cases, your order may be shipped in multiple packages depending on product availability and warehouse location.
9. Order Issues
If you experience any issues with your order, please contact us:
Email: support@thuiswaren.com
We are always here to help and will resolve any issue as quickly as possible.
