Teruggavebeleid

Refund & Return Policy

Last updated: April 26, 2026

At thuiswaren.com, operated by Wayfare Limited, we want you to feel confident with every purchase. If you're not fully satisfied, we're here to help.

1. Return Policy (30 Days)

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition that you received it
• Unworn or unused, with tags (if applicable)
• In its original packaging
• Proof of purchase (receipt or order confirmation) is required

2. How to Start a Return

To initiate a return, please contact us at:

Email: support@thuiswaren.com

Please include:

• Your order number
• Reason for return (optional but appreciated)

If your return is accepted, we will provide:

• Return instructions
• The correct return address

Important: Items sent back without first requesting a return will not be accepted.

3. Return Address

Returned items should be sent to:

Unit 501A, 5th Floor
Building 1, Hongxin Industrial Park
Guangguang Road, Longhua District
Shenzhen, Guangdong, China 518110
Contact: Gavin Yang
Phone: +86 181 2604 1973

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
• Shipping costs are non-refundable
• We recommend using a trackable shipping method

5. Damages and Issues

Please inspect your order upon arrival.

If your item is:

• Defective
• Damaged
• Incorrect

Contact us immediately at support@thuiswaren.com with photos or videos, and we will resolve the issue quickly with a replacement or refund.

6. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care items (for hygiene reasons)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you are unsure, feel free to contact us before purchasing.

7. Exchanges

The fastest way to get what you want is:

1. Return the original item
2. Once accepted, place a new order

8. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

• The refund will be issued to your original payment method
• Processing may take 5–14 business days, depending on your bank or payment provider

9. Contact

For any return or refund questions, contact us:

Email: support@thuiswaren.com